Terms & Conditions

Terms & Conditions

This document sets out the terms and conditions between Festival Modem d.o.o (Hereinafter referred to as “Modem Festival d.o.o.”) and you when you purchase a ticket. By purchasing a ticket you are agreeing to comply with and be bound by these Terms and conditions. You should read this document carefully.

 

Modem Festival d.o.o. reserves the right to change these Terms and conditions at any time. Any amended Terms and conditions will be posted to this website. Please check this section regularly for changes to ensure you have up to date information as you are bound by these Terms and conditions. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.

 

In the event of any breach of these Terms and conditions, Modem Festival d.o.o.reserves the right to cancel tickets, to refuse admission, to remove the holder or to confiscate offending articles, as the case may be, and in any case, to retain any monies paid for the relevant ticket.

 

SELLER INFORMATION

Name: FESTIVAL MODEM d.o.o. for services

Abbreviated name: FESTIVAL MODEM d.o.o.

Headquarters: Donje Primišlje 11, 47240 Slunj, Republic of Croatia

Entered in the court register: Commercial Court in Zagreb – permanent office in Karlovac, MBS: 080846475

Commercial Bank: Privredna banka Zagreb d.d.

IBAN: HR0723400091110584822

OIB: 97269970211

Persons authorized to represent: Tomislav Sijarto

Phone number: +385 99 320 4990

E-mail address: info@modemfestival.com

For all questions and ambiguities related to these Terms of Use or the order procedure, you can contact Modem Festival d.o.o. at the e-mail address info@modemfestival.com or by phone at: +385 99 320 4990 from Monday to Friday from 8:00 to 16:00.

 

GENERAL INFORMATIONS

The products on the web shop represent an invitation to purchase and Modem Festival d.o.o. will decide on the acceptance of the offer given by the consumer.

The conclusion of a contract via the website https://shop.modemfestival.com/ is the conclusion of a distance contract and the acquis communautaire, including the regulations of the Republic of Croatia, applies to it.

These terms of use regulate the relationship between the consumer and Modem Festival d.o.o. A consumer is any natural person who enters into a legal transaction or operates on the market outside his trade, business, craft or professional activity.

The buyer and the seller are bound by these Terms and conditions, and in the event that a certain provision is contrary to the mandatory regulations of Croatian law, the mandatory regulations will apply.

The content of the website https://shop.modemfestival.com/ is protected by intellectual property rights. Buyers and users of the website https://shop.modemfestival.com/ may not dispose of the intellectual property rights of Modem Festival d.o.o. without prior approval.

Users and / or buyers of the product are obliged to refrain from harming third parties and are obliged to take actions to reduce any damage.

Modem Festival d.o.o. is in no way responsible for the damage that the user may suffer by using the website https://shop.modemfestival.com/, unless Modem Festival d.o.o.’s liability is regulated by mandatory regulations of the Republic of Croatia.

Customers bear the costs of using computer equipment and telecommunications services required to access the website https://shop.modemfestival.com/.

Modem Festival d.o.o. makes constant efforts to ensure optimal operation and quality of the website. Modem Festival d.o.o. cannot guarantee that the use of the website will not be interrupted or temporarily unavailable.

Modem Festival d.o.o. reserves the right at any time and without prior notice to modify, supplement or discontinue any part of its business, including the Website, or any part thereof, services, subpages or services provided through them. The law in question includes, but is not limited to, changes in the time of availability of content, the availability of new data and the method of transmission.

Modem Festival d.o.o. reserves the right to change or amend the Terms and conditions at any time. All changes and amendments come into force on the day of publication on the website https://shop.modemfestival.com/.

The contracting parties are obliged to act in accordance with the principles of conscientiousness and honesty, the prohibition of causing damage and the duty to fulfill obligations.

 

ADMISSION & TICKETS

Tickets are only available online from official Modem Festival d.o.o. shop or directly through Modem Festival d.o.o. ambassadors.

Do not buy tickets from other sources, as invalid tickets will not be allowed entry into the festival site.

All customers who place an order via the website https://shop.modemfestival.com/ are required to read the Terms and conditions before ordering.

The purchase is made by filling in the form provided on the website https://shop.modemfestival.com/.

The purchase of products in the name and on behalf of a minor or a person deprived of legal capacity (in whole or in part) may be requested only by their legal representatives.

When filling out the form, you are obliged to enter all the information required of him so that the delivery went smoothly.

Purchases via the website https://shop.modemfestival.com/ are possible 24 hours a day, 7 days a week. you will be notified by email of the receipt purchase.

If Modem Festival d.o.o. does not fulfill the contract within the deadline, it will inform you in writing without delay. You have the right to terminate the contract only if he gave the web shop Modem Festival d.o.o. a subsequent reasonable deadline for fulfillment, unless the circumstances of the case indicate that the trader will not be able to fulfill the contract even at a later date.

On the website https://shop.modemfestival.com/ it is possible to make an order as a guest, ie without registration. In that case, you will be asked only for the information that is important for processing the order.

Tickets purchased from Modem Festival d.o.o. ambassadors are exempt from the booking fee.

Modem Festival d.o.o.tickets are issued in electronic form as an “e-ticket”. Modem Festival d.o.o. does not issue any “physical tickets”.

Your email address is used as a form of identification and Festival Modem d.o.o. considers a purchased ticket as delivered after sending the ticket to this address.

Modem Festival d.o.o. e-tickets are personalised and need to be registered with valid name and surname. There will be no admission without a valid ticket. Please check all your tickets on purchase, as mistakes cannot always be rectified.

Tickets bought from ambassadors are personalised immediately by the ambassador, and tickets bought online need to be personalised by you immediately upon purchase.

You may purchase more than one ticket per transaction. You must provide the name and surname of each participant while placing an order.

It is not possible to continue the purchase without checking the box “I accept the Terms and Conditions and privacy policy” which marks you confirm that you have read and understood these Terms and conditions and that you agree with them.

After successfully placing and paying for your order you will be emailed a “purchase confirmation”, this is NOT your e-ticket. E-ticket will be sent subsequently by Modem Festival d.o.o. Purchases made through Modem Festival d.o.o. ambassadors will be processed and sent to the email address you provided.

Ticket(s) cannot be exchanged, transferred or resold. If this ticket(s) is re-sold or transferred for profit or commercial gain by anyone other than Modem Festival d.o.o. or one of its authorised sub-agents, it will become void and the holder may be refused entry or removed from the site.

Upon arrival at the festival your e-tickets are only valid in combination with valid ID or passport. Your ID or passport must match the name on your e-ticket. We do not accept written mandate to transfer personalised tickets.

Valid Tickets purchased for Modem Festival d.o.o. will be replaced at the festival entrance with a festival wristband. Only visitors with a valid festival wristband are allowed entry and movement in the festival area. Festival wristbands may not be removed, cut, torn or damaged in any way or they cease to be valid. The festival reserves the right to request identity validation by presenting a valid ID to the festival staff upon request.

Due to the Croatian tourist law each attendee is required to pay tourist tax. This can be paid upon arrival directly to tourist board located at the gate of the festival.

Modem Festival d.o.o. may decline or forbid entrance into the festival to anyone who might in any way endanger the safety of the visitors or cause any kind of problems.

Admission and participation at the festival is at the visitors own risk. Modem Festival d.o.o. and the Landowner will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.

During the duration of the special form of sale at prices lower than the prices in regular sales, Modem Festival d.o.o. is obliged to indicate the price applied during the special form of sale and the lowest price applied during the period of 30 days before the implementation of the special form of sale.

Regarding any inquiry, the customer can contact Modem Festival d.o.o. by phone at +385 99 320 4990 from Monday to Friday from 8:00 to 16:00 or by e-mail to shop@modemfestival.com.

If you have not received the purchased tickets that you paid for within the agreed delivery time, please inform Modem Festival d.o.o. about it at the e-mail address shop@modemfestival.com.

 

METHOD OF PAYMENT

Payment for the tickets can be made with credit cards.

In case of unsuccessful payment authorization, the purchase process is terminated. You are responsible for the correctness of the information provided using the web shop service.

If you decide to pay by credit card, select the online credit card payment option and click on “BUY” and within the WSPay interface select the type of credit card you want to pay with (Mastercard, Maestro, American Express, Visa and Visa Premium) and enter the required information. When you click “BUY”, you will see information about your order. Then select “Order Confirmation” and your purchase is complete. You will receive a confirmation of the order to your e-mail or we will contact you by phone if for some reason the order cannot be realised as soon as possible. The WSPay system will also automatically send you a confirmation email about the pre-authorisation of your card for the specified amount.

Payment is considered made at the time the payment is recorded in Modem Festival d.o.o. system or at the time of receipt of authorisation by the card issuer.

The agreed purchase price includes VAT and is expressed in Croatian kuna. Please note that the means of payment in the Republic of Croatia is the kuna, and the buyer pays the cost of currency conversion.

   

Payment for the tickets can be made with bank cards.

In case of unsuccessful payment authorization, the purchase process is terminated. You are responsible for the correctness of the information provided using the web shop service.

Payment is considered made at the time the payment is recorded in Modem Festival d.o.o. system or at the time of receipt of authorization by the card issuer.

 

REFUND POLICY

Refunds are not possible for tickets bought in the June 2022 resale phase.

If you think you have been charged incorrectly or there was a problem with your payment, please contact shop@modemfestival.com.

 

FORCE MAJEURE

In the case of circumstances beyond normal control, such as war, civil or political unrest, actions and orders from the authorities, strikes, catastrophes, epidemics or other severe damages or highly unexpected factors Modem Festival d.o.o. may cancel the Festival, and the amounts received will not be refunded.

 

NOTICE ON THE MANNER OF WRITTEN COMPLAINT OF THE CONSUMER

In accordance with the best and fair business practice, and in accordance with Art. 10 of the Consumer Protection Act, we ask you to submit a written complaint expressing your dissatisfaction with the purchased product, service or business by mail to the address:

FESTIVAL MODEM d.o.o.

Donje Primišlje 11, 47240 Slunj,

Republic of Croatia

or send via e-mail to shop@modemfestival.com.

When submitting a complaint that was not sent by e-mail, it is important to provide accurate information about your name and surname and address in order for Modem Festival d.o.o. to be able to provide you with a response within the legal deadline.

Modem Festival d.o.o. will acknowledge receipt of your complaints in writing or by e-mail without delay.

Modem Festival d.o.o. will respond to you in writing by mail or e-mail within 15 days from the date of receipt of your complaint in accordance with the notice on how to file a written complaint, clearly stating whether it accepts the merits of your’s complaint.

For all additional questions, we are available via the telephone call center: +385 99 320 4990 and e-mail at shop@modemfestival.com.

 

DISPUTE RESOLUTION

In the event of a dispute, Modem Festival d.o.o. and you will try to resolve the dispute amicably.

If the dispute cannot be resolved amicably, the court with actual and territorial jurisdiction in the Republic of Croatia with the application of Croatian law shall have jurisdiction, unless the applicable regulations prescribe otherwise.

Disputes can be resolved before the Court of Honor or other conciliation centers.

Your disputes can be resolved through the European Commission’s ODR platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.

 

AGE POLICY

Only persons aged 18 years or over on their first day of attending Modem Festival d.o.o.may enter the festival using an adult ticket.

If you have purchased an adult ticket you will be required to provide ID that proves your age. If you cannot provide a valid ID or passport that is valid and in date, you will be refused entry into the festival site.

Ticket holders under the age of 18 years can only enter the festival with the person who purchased their ticket i.e. their parent, legal guardian. Any under 18 ticket holders attempting to enter the festival without this person will be denied entry to the festival.

Children aged 14 years and under are admitted free when accompanied by a ticket-holding parent or a legal guardian.

Parents need to register their children at children@modemfestival.com with following information: child’s name, surname and date of birth; parents address and contact number; next of kin & emergency contact information (name and phone number).

It’s worth bringing official document if child looks older than 14 years.

The following documents are considered acceptable proof of identity: A passport or national identity card. Photocopies will not be accepted.

All young persons are the responsibility of their adult parents or legal guardian, at all times whilst at the festival.

Under aged and visibly intoxicated individuals will not be served alcoholic drinks.

 

MEDIA POLICY

All visitors (including minors) give their express consent to be photographed, filmed or recorded as part of the audience. All video, photo and audio materials acquired on festival site is subject to be used in promotional materials for the festival without any limitations of time and space and at the sole discretion of Modem Festival d.o.o.

By entering the event and by your presence at the event site, you acknowledge that you may be photographed and recorded as part of such footage and its use in distribution (commercial or otherwise) without any payment.

 

GENERAL

Modem Festival d.o.o. reserve the right to alter or vary the content or timing of the whole or any part of the event due to circumstances beyond our reasonable control without being obliged to refund or exchange tickets. When purchasing your ticket you will be asked to provide your customer details, including a contact info. We will use your information to keep you up to date on Modem Festival d.o.o. events. To opt out of these communications please contact shop@modemfestival.com.

Strictly no trading or other commercial activity by any ticket holder will be allowed on the festival site without Modem Festival d.o.o. prior written consent.

Modem Festival d.o.o. accepts no responsibility for goods or services purchased from third party traders.

Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without prior written permission of Modem Festival d.o.o.

To protect your own safety and those of other guests, please act responsibly.

If you are caught urinating or defecating in places other than a toilet, you run the risk of immediate ejection from the festival site.

Please use bins and recycling points provided.

The burning of plastics, bedding, tents, furniture is not permitted anywhere on the site and could result in criminal charges being brought against anyone caught doing so.

Anti-social behaviour will not be tolerated and anyone found acting in such a way will be immediately ejected without refund. It is strictly forbidden to build fires or barbecues anywhere on festival grounds.

Dogs are allowed on the site.

Pyrotechnics, lasers, smoke machines, strobe lighting and special effects may take place during some performances.

Parents are reminded that some areas of the festival, especially immediately in front of the stages, are inappropriate for children.

WARNING: Exposure to loud and excessive music may be damaging to your hearing!!!

 

PROHIBITED ITEMS

The following items are not permitted:

  • We operate a zero tolerance on drugs / legal highs and entry will be refused for those attempting to enter the event with any illegal substances.
  • Glass (of any kind).
  • Spray cans.
  • Laser equipment or laser pens.
  • Gas canisters.
  • Fireworks, flares, Chinese lanterns, klaxons, air horns or other similar items capable of making loud noise and any item which may reasonably be considered for use as a weapon.
  • Motorcycles, motor scooters, personal motorised vehicles (unless a mobility scooter).

You may be searched on entry to the event site. Any items that may be used in an illegal or offensive manner will be confiscated. No responsibility is given for the return of confiscated items. If you are in possession of illegal substances you may be arrested.

 

CAMPING

Camping will be made possible only to visitors with a valid festival ticket. Camping is allowed only on the designated camping area.

It is forbidden to set up tents outside of the fenced area of the camp or restricted areas of the festival camp.

Unregistered people and anyone without a valid festival camping wristband cannot enter the festival camp site and campers are not allowed to escort such individuals onto the festival camp site.

 

CARAVANS & CAMPERVANS

Each person in the campervan must have a valid festival ticket.

No tents may be erected in the campervan parking areas for fire safety reasons. Stewards will park you in position, please follow their direction and keep fire lanes clear.

No trading is permitted from caravans or camper vans.

Toilets are provided in the campervan parking areas and we recommend that attendees use these toilets rather than their own chemical toilets. If you are using your own chemical toilet, please note you must take the waste away with you. There are no facilities for accepting chemical waste and it must not be poured into the compost toilets. It is illegal to pour this waste onto the ground, into a sump or stream and anyone found doing this will be evicted from site and face a fine from the Environment Agency.

Whilst every effort will be made to accommodate campervans / caravans in your preferred caravan parking area, Modem Festival d.o.o.reserves the right to provide alternative facilities if deemed necessary or in the event of adverse conditions.

All litter must be cleared from your pitch and put into bins provided or taken home with you.

Cars are not deemed as live-in vehicles. Only converted live-in vans, campervans, caravans or trailer tents are classes as live-in vehicles.

There is no electrical hook up and generators are not permitted on site.

Security staff patrol the caravan parking and reserve the right to evict persons from the campervan field if they do not adhere to the terms and conditions.

 

CAR PARKING

Car parking will be made possible only to visitors with a valid festival ticket.

Vehicles are parked entirely at owners risk.

All car parking is not pre-designated and will be allocated on arrival at our discretion.

Any vehicle left on site past the given deadline will be removed and scrapped. All reasonable efforts will be made by Modem Festival d.o.o. to locate the owner and remove the vehicle before this takes place.

Modem Festival d.o.o. accepts no liability for costs incurred in the process of removal and disposal of vehicles. If a vehicle is stored beyond given deadline, to facilitate collection any associated costs will be passed on to the legal owner.

 

COOKIE RULES

Cookies

In order for our website to work properly, in order to be able to make further improvements to the site, in order to improve your experience of use and quality of service, this site must store a small amount of information (Cookies) on your computer. Over 90% of all websites use this practice, but according to European Union regulations from 25.5.2018. we are obliged to ask for your consent before saving the Cookie. By using the website, you agree to the use of cookies. By blocking cookies, you can still browse the site, but some of its features will not be available to you.

What is a cookie?

A cookie is information stored on your computer by a website you visit. Cookies usually store your preferences, website settings, such as your preferred language or address. Later, when you open the same website again, the internet browser sends back cookies that belong to that page. This allows the site to display information tailored to your needs.

Cookies cannot be assigned to a specific person and do not contain personal information.

Types of cookies on this website:

  • Session cookies – These are temporary cookies that expire (and are automatically deleted) when you close your internet browser. We use session cookies to provide access to content and enable commenting (things you need to do when logging in with your information on the website)
  • Persistent cookies – these usually have an expiration date far into the future and will remain in your browser until they expire or are deleted manually. We use persistent cookies for functionalities such as the “Stay Logged In” tickbox, which makes it easier for users to access as a registered user. We also use persistent cookies to better understand user habits so that we can improve the website according to your habits. This information is anonymous – we do not see individual user data.

How to disable cookies?

You can restrict, block or delete cookies from this website at any time by changing the configuration of your browser using the steps below. Although the settings are different in each browser, cookies are usually configured in the “Personal Settings” or “Tools” menus. For further details on the configuration of cookies in your browser, please see the “Help” menu in the browser itself.

By turning off cookies, you decide whether to allow cookies to be stored on your computer. Cookie settings can be controlled and configured in your web browser. For information on cookie settings, select the web browser you are using. • Chrome • Firefox • Internet Explorer 9 • Internet Explorer 7 and 8 • Opera (English page) • Safari (English page). If you disable cookies, you will not be able to use some of the functionalities on our website.

In order to provide the best quality of service and proper operation of this website, we recommend that you leave cookies enabled.

Additional information about opting out of cookies

There are several websites for disabling the storage of cookies for different services. Read more information at the following links: http://www.allaboutcookies.org/ & http://www.youronlinechoices.eu/

 

 

PLEASE ABIDE BY THESE RULES!

 

 

These Terms and conditions are to be interpreted in accordance with Croatian law and any dispute arising out of these Terms or their subject matter is subject to the exclusive jurisdiction of Croatian court of law.

If you have any queries on any of the above terms and conditions please get in touch with us directly via shop@modemfestival.com.

 

MODEM FESTIVAL D.O.O.

Donje Primišlje 11, 47240 Slunj, Croatia